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Shipping
Shipping costs at a glance
| Shipping method | Germany | Austria |
|---|---|---|
|
Parcel shipping (DPD) Lighting, decor, textiles, chairs, smaller rugs, paints, and much more. |
€5.95 free from €99 order value |
€9.95 free from €149 order value |
|
Freight forwarding delivery to curb Sofas, armchairs, beds, tables, sideboards, shelves, lounge furniture, large rugs, parquet |
€69 flat rate per order | €149 flat rate per order |
Whether an item is shipped via parcel or freight is shown directly on the product page. The freight flat rate is charged only once per order, regardless of how many freight items you order. If your total shopping cart is at least €99 (Austria: €149), we will ship the parcel items of a mixed order free of charge; only the freight flat rate will then apply.
Delivery times
Orders received by us on weekdays before 10:00 a.m. will be shipped within a maximum of 4–6 working days, provided the items are in stock. We deliver parcels with a volumetric weight of up to 31.5 kg and a girth of up to 300 cm via DPD. You can find the estimated delivery time for each item on the respective product page.
Freight forwarding delivery to curb
Larger furniture and goods with a girth of over 300 cm are delivered on a pallet by a freight carrier to the curb. Once the goods have left our warehouse, the freight carrier will deliver within 3–4 working days in Germany and will notify you of the delivery by phone beforehand – please therefore provide your telephone number when ordering. Upon request, the carrier will take the pallet back. Delivery does not include disposal of packaging material or assembly.
Repeat delivery attempt if absent
Should you not be available, our parcel service provider will make a repeat delivery attempt free of charge. If this is also unsuccessful, please contact our customer service at +49 (0)661 901 910 7 – we will then arrange a preferred delivery date with you.
Partial deliveries
Normally, we ship orders in one delivery. In exceptional cases or upon request, we can also send your order in parts, for example if you would like to receive part of it sooner. If we have to split an order for technical reasons, we will of course only charge the shipping costs once.
Our customer service team is happy to answer any questions about availability or delivery at +49 (0)661 901 910 7, Mon.–Fri. 10:00 a.m.–6:00 p.m.
Order status and tracking
As soon as your order has been dispatched, you will receive an email with all the information regarding shipment tracking.
We ship with:
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