Returns & Exchanges

Returning via parcel

You can return items purchased at LIVING for me within 14 days without providing a reason. The easiest way to do this is via our returns portal: select your order, print out the return label, and drop off the package at a parcel shop near you.

We would appreciate a brief note regarding the reason for your return in the returns portal – this helps us to improve.

Please pack the items in a way that they will survive the return transit undamaged – preferably in the original packaging. Place the return label over the original shipping label.

Returning freight items

If your item was delivered by a freight carrier, we will arrange a collection date with you. To do so, please send us an email within the cancellation period to retoure@livingforme.de or call us at +49 661 901 910 7 (Mon–Fri, 10 am – 6 pm). The freight carrier will then collect the item from you. Unfortunately, we have only limited influence on the carrier's precise scheduling.

Please also pack freight items as much as possible the way you received them, so that nothing gets damaged on the way back.

Return shipping costs

You bear the direct costs of the return shipment. For freight items, these are estimated at a maximum of approximately €150 per item. You can find all the details in our cancellation policy.

Claims for damaged or defective goods

If something arrived damaged or is defective, please send us an email with a short description and photos to retoure@livingforme.de. We will then check as quickly as possible whether we can send you a replacement part. If that is not possible, you will receive a return label from us, or we will arrange a collection date with you for freight items. As soon as the item has arrived at our facility, we will send you a replacement within the stated delivery time.

Exchanges for another item

A direct exchange for another item is unfortunately not possible. Simply return the item and place a new order for the desired item.

Refunds

Upon receipt and inspection of your return, we will issue a refund via the payment method used for the original purchase.

Right of withdrawal

The complete cancellation policy, including a sample withdrawal form, can be found here. You can also notify us of your withdrawal directly online using our withdrawal form.

Contact

LIVING for me · Martin-Luther-Platz 2-4 · 36043 Fulda
Email: retoure@livingforme.de
Phone: +49 661 901 910 7 (Mon–Fri, 10 am – 6 pm)